Frequently Asked Questions

Everything you need to know about your stationery journey.

How long will it take for my order to ship?

We typically process and ship orders within 1-3 business days. Once your package is on its way, you will receive a tracking number via email to monitor its progress.

Do you offer international shipping?

Yes, we ship our stationery supplies worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

What is your return policy for fountain pens and inks?

Unused and unopened items in their original packaging can be returned within 30 days. Please note that for hygiene and quality reasons, fountain pens that have been inked cannot be returned.

Can I request a nib inspection before shipping?

Absolutely. If you purchase a fountain pen, you can leave a note at checkout requesting a nib check. Our team will ensure the tines are aligned and the pen writes smoothly before it leaves our shop.

How do I know if a specific paper is fountain pen friendly?

We provide detailed descriptions for all our notebooks and paper pads. Look for mentions of 'fountain pen friendly' or specific paper weights like 52gsm Tomoe River or 80gsm Clairefontaine.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.